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Frequently
Asked Questions
- I intend to purchase your
flower online to be delivered
to my friend in conjunction
with the opening of his new
business. How many days do I
have to order in advance ?
2 Days.
- I know that you need the
order two days in advance for
flower to be delivered on
time. However, my friend has
just been admitted into
hospital and I need to have a
flower basket be delivered to
hospital tomorrow. Can that
still be arranged ?
Please call us to confirm
whether we can do that before
you order online.
- When
will I be billed?
Once you checkout, you need to
select the payment method.
Complete payment must be made
before we deliver the items to
you.
- Do
I have a choice in currency
payment?
At NilaiFloralShop.com.my, we
only transact in RM Ringgit
Malaysia.
- What
if I want to return my
product?
Please refer to our
Return
Policy.
- Is
my privacy protected?
Please
refer to our Privacy
Policy.
- Is
my credit card information
secure on the Internet?
We
work to protect the security
of your information during
transmission by using Secure
Sockets Layer (SSL) software,
which encrypts information you
input. As for credit card
information that you entered
during the purchasing process,
it would pass through our site
to payment provider that we
used; it is invisible to us.
Please refer to our Privacy
Policy for more details.
- When
do I expect to receive the
merchandise?
Orders received will be
processed immediately.
Estimated delivery time
depends on the destination
address. To calculate the
delivery time, we add the time
it takes for your ordered
merchandise to arrive at our
warehouse from our supplier
and the time needed for the
delivery agent to deliver to
your designated addresses.
The
following is an estimated time
of delivery
Standard shipping: Within 2
days
Please note that we do not
deliver to P.O. Box addresses.
-
Do
you accept cheque payment?
Yes. You will need to pay
us by cheque in advance before
we are able to deliver the
flower to you.
-
Will
I will be able to view the
total Shipping Charges when I
checkout?
Yes.
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